Just Select Ltd Information


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Office closes from 21/12/07 until 7/01/08. Merry Christmas and Happy New Year!

About Us Just Select Ltd are the operating company for the Just Select Online Shopping Complex. The individual stores and departments of such stores which participate in the shopping complex are trading names or references for Just Select Ltd. All orders for products and services sold through the shopping complex are received, processed and despatched by Just Select Ltd.

Just Select are acting as a retailer, reseller or distributor for the products and services they offer for sale online. The site does not accept responsibility for advertising claims made by manufacturers of such products or services. Just Select Ltd reserve the right to alter prices without notice due to (but not limited to) clerical or automated error, or significant fluctuations in exchange rates where items have an international origin.

Just Select Ltd want you to be satisfied with your purchases. If you have any suggestions or comments about your online shopping experience with us, please email us at enquiries@justselect.co.uk.

Making A Purchase Making a purchase could not be easier, just take a walk through our online shopping centre, select the items you wish to purchase by placing them in your shopping basket, and when you've finished shopping select the Checkout button to complete your payment.

You will be asked for a few details that we need to be able to satisfy the order and if you decide to pay online by Credit/Debit Card or PayPal, you will then be taken to the appropriate secure server environment to complete the payment process as selected. If you are shopping from outside the UK, pay online and your credit card company will convert the transaction to UK Pounds.

From whichever area within the online store you make your purchase, your payment processing, order preparation and order despatch will be managed by Just Select Ltd. For this reason, receipts, acknowledgements and statements will indicate payment to Just Select Ltd.

If you prefer to order in person, please contact us by telephone on +44 (0)8700 111 556 or by fax on +44 (0)44 8700 111 557.

There are a number of payment options availble, both online and offline. Here are some guidance notes to help:

CHEQUE PAYMENTS: To be Sterling cheques only, made payable to "Just Select Ltd" and sent with a copy of your order receipt/order number, to: Just Select Ltd, PO Box 5684, Dunmow, Essex, CM6 3LX, UK.

CREDIT/DEBIT CARD PAYMENTS: Available to process online through the secure payment server of our card processing agents, PayPal. No PayPal account required! Simply select the "Don't Have A PayPal Account" link on the payment screen and you can complete your payment with a wide range of credit or debit cards.

PAYPAL PAYMENTS: To be made through the online order process using your PayPal account. Alternatively, you can send your payment direct via PayPal to our account identifier of 'paypal@justselect.co.uk'

DIRECT BANK TRANSFER PAYMENTS: Payment can be made direct to our company account, which may be more convenient for those customers who enjoy online banking facilities. Our account details are as follows:

Account Name: Just Select Ltd

Account number - 81391585

Sort Code: 40-22-46

IBAN: GB53MIDL40224681391585

Shipping And Handling Shipping to UK addresses is currently through first class post and through Small Packet/Printed Papers Air Mail for international orders.

Orders will only be despatched once payment has been received. In the case of online credit card payment, this is normally within 48 hours (subject to orders being received before 3.00pm, stock availability and restrictions on special order items). For orders paid for by sterling cheque, 3-5 working days must be allowed for clearance. Once cleared, your order will be despatched within 24 hours (subject to stock availability and restrictions on special order items).

All goods ordered will be appropriately wrapped in protective packaging. Should your goods be damaged on delivery, please inform us immediately. In return for the damaged items and packaging we will make arrangements for a replacement order to be provided.

Prices for postage and packaging will be calculated during the 'check-out' process once the delivery location is established. To minimise postal charges for our customers, we send using Royal Mail First Class Post (or International Standard Air Mail). Should an upgrade of this delivery service be required (eg. Recorded Delivery or Special Delivery for UK orders; International Signed For or SwiftAir for international orders) it is imperative that customers contact our office by telephone (+44 (0)8700 111 556) to ensure this is possible and any additional associated charges are paid in advance.

Delivery Schedule Once payment has been received (immediate with online credit card payment, and within 3-5 days for sterling cheque payment), your order will be despatched within 48 hours, subject to stock availability and restrictions on special order items.

Please note: In order for us to provide such a broad range of titles with a competitive service, we need to operate some titles under an 'order as required' basis. This can mean that certain items will not be held in stock and may take an additional transfer time of 3-14 days, depending on the location of our supplier. You will always be contacted with the status of your order and notified of any additional delivery delays of which we are made aware.

Following despatch, UK delivery addresses should receive their order within 1-2 working day by First Class Post, whilst international orders are generally received in between 5-10 business days (depending on location). Please contact us direct if you require a delivery service other than UK 1st Class Post or International Air Mail.

Back Orders If your item is not yet released or is awaiting restocking, we will be pleased to back-order for you.

You will be notified if an item is out of stock and a back order is required. If a back order service is not acceptable to you (eg. you require your order within 7 days), please indicate this by stating "NO BACK-ORDER" in the 'Special Delivery Instructions' option during the check-out process.

Tax Charges Just Select Ltd is not currently registered for VAT, and as such are not required to charge VAT on the products they represent through their online shopping complex.

Credit Card Security We are unaware of any documented cases of credit card fraud using our shopping system over the Internet.

To offer complete piece of mind we use WorldPay to process all our offline and online credit and debit card transactions. Their secure site provides both us as the supplier and you as the consumer reassurance and confidence that your credit card details are handled appropriately and protected from unnecessary risk during payment transactions.

Online payments are processed direct with Worldpay. Just Select Ltd do not hold any card details for online payments. Due to the nature of making your payment online, your card will be charged automatically through the WorldPay system. This will still be the case if your order item(s) require back-ordering.

If you should have any concerns regarding the security status of making online credit/debit card payments, please do not hesitate to discuss your concerns with us by email at enquiries@justselect.co.uk, by phone on 08700 111 556 [International +44 8700 111 556] or by fax on 08700 111 557 [International +44 8700 111 557]. Payment can also be made offline via telephone, fax or post.

Guarantee We guarantee that should your goods be faulty or damaged on arrival, we will process the replacement of the items within 7 working days, following your notification and the receipt of the faulty or damaged goods and packaging. Order/delivery times are in addition to this schedule.

Reaching Us If you need to reach us, please email us on enquiries@justselect.co.uk. Alternatively, you can call on 08700 111 556 (International +44 8700 111 556] or fax us on 08700 111 557 [International +44 8700 111 557] or write to us at Just Select Ltd, PO Box 5684, Dunmow, Essex, CM6 3TR, UK.

Privacy Policy Just Select Ltd will not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We are enthusiastic to make your shopping experience with us as pleasurable as possible and hope that our level of service and attention to packaging will ensure you are not inconvenienced by faulty products. However,

should your goods be damaged on delivery, please inform us immediately. In return for the damaged items and packaging we will make arrangements for a replacement order to be provided.

We guarantee that should your goods be faulty or damaged on arrival, we will process the replacement of the items within 7 working days, following your notification and the return of the faulty or damaged goods and packaging.

Order/delivery times will be in addition to this schedule.

This returns policy does not affect your statutory rights.

Remittance Terms Goods remain the property of Just Select Ltd until full payment has been received. Cheques to be made payable to "Just Select Ltd". For bank transfers - Bank Name: HSBC, A/C Name: Just Select Ltd, Sort Code: 40-22-46, A/C No: 81391585.

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You can also order by Telephone: +44 (0)8700 111 556 or Fax: +44 (0)8700 111 557